Frequently Asked Questions
What areas do you serve?
We're based at 152 Lakeshore Rd in St. Catharines and serve the whole Niagara Region: Niagara Falls, Welland, Thorold, Grimsby, Niagara-on-the-Lake, Fort Erie, Port Colborne, Beamsville, Vineland and surrounding communities. Free on-site estimates across the region.
How much does a custom staircase cost?
Most straight hardwood staircases in the Niagara Region land between $3,000 and $8,000 depending on species, railing type and finish. Feature builds with curved runs, glass guards or premium hardwoods typically run $15,000–$25,000+. Our pricing guide breaks down what moves the number, and every quote is confirmed against your actual opening.
Do I need a permit for a staircase in Ontario?
A like-for-like replacement in the same opening usually does not require a permit. Anything structural (moving the stair, cutting a new floor opening, changing the rise/run) requires a building permit from your municipality. We coordinate permits as part of the scope when they're needed.
How long does a project take?
Recaps and straight stair builds typically take 4–6 weeks from signed quote to finished installation: one week for materials, two to three weeks in the shop, and 5–10 working days on site. Curved, floating or engineered-steel projects run 8–12 weeks. We give you a written schedule with the quote.
Do you handle both stairs and railings?
Yes, we design and build custom staircases and install every railing type we sell: glass, aluminum, iron, cable and wood. Everything is fabricated in our St. Catharines shop and installed by our own crew, with no subcontracted installers.
What warranty do you offer?
Every project includes a written warranty on materials and workmanship: 10 years on stair structure and finish, 5 years on labour. If something isn't right after we leave, we come back and fix it.